Recruitment FAQs

Below are answers to some of the common questions we receive from candidates and NHS hiring managers. If you have further queries, feel free to contact our team for assistance.

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General

What checks do candidates need to complete before their employment starts?

Before starting a role, candidates must undergo a series of pre-employment checks to ensure compliance with NHS and regulatory standards. These checks typically take around four weeks after a conditional offer has been made. The required checks include:

• Validation of the candidate’s ID documents.
• Completion of an occupational health check (if required).
• A DBS (Disclosure and Barring Service) check – basic or enhanced, depending on the role.
• Collection and verification of references.
• Verification of professional qualifications.
• Verification of the right to work in the UK or arranging sponsorship for employment, if applicable.

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For Candidates

How do I find out what documents I need to submit for my employment checks?

The required documents will be listed in your conditional offer letter. Additionally, you will receive a link via our secure portal, where you can upload and select the documents required for your checks. If you are unsure about which documents are acceptable, please contact our helpdesk on 0203 758 2060 or email us at support@olivetreecarers.com, and our team will guide you through the process.

I have a query about my employment contract (e.g., hours, salary, start date, or service details). Who should I contact?

If you have questions regarding your contract, please email your assigned recruitment contact directly. The contact details can be found in your offer letter or in the correspondence you’ve received from Olive Tree Carers.

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For Hiring Managers

How does Olive Tree Carers ensure candidates are compliant before placement?

We follow strict compliance processes to ensure all candidates meet NHS standards, including:

• Right-to-work checks.
• Verification of professional qualifications and registrations.
• Obtaining valid references from previous employers.
• Completing DBS and occupational health checks where required.

Our team updates hiring managers throughout the compliance process and confirms when candidates are ready to start.

What should I do if I need to adjust the role requirements or have urgent staffing needs?

If there are changes to the role requirements or if you need urgent staffing, please notify your Olive Tree Carers account manager as soon as possible. We can adapt our recruitment efforts or recommend candidates who are immediately available.

Can Olive Tree Carers help with international recruitment for NHS roles?

Yes, we specialize in sourcing both UK-based and international healthcare professionals. For international candidates, we assist with visa sponsorship and relocation support to ensure a seamless transition into their roles.

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